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solvemate

Chat­bots that actu­ally work.

Solvemate is a tech com­pany from Ber­lin that is mak­ing cus­tomer sup­port fast, pain­less, and cost-effect­ive.

Our plat­form lets com­pan­ies train a chat­bot to integ­rate on their site or in their app. End cus­tom­ers inter­act with it through a series of quick mul­tiple choice ques­tions.

With Solvemate, requests are solved in just twenty seconds on aver­age. Thanks to machine learn­ing, the chat­bot also gets smarter over time: By under­stand­ing com­mon requests, it anti­cip­ates the cor­rect response. Sup­port requests are dealt with auto­mat­ic­ally, around the clock, and at scale—res­ult­ing in faster response times, hap­pier cus­tom­ers, and much lower costs.

Junior Book­keeper / Con­trol­ler

still va­cant

Do you have exper­i­ence in book­keep­ing and want to sup­port a high-growth, tech star­tup?

We are a fast grow­ing com­pany, which has already imple­men­ted the book­keep­ing pro­cesses and have a good rela­tion­ship with a tax office that takes care major­ity of those pro­cesses. Still, intern­ally, we have to pre­pare and check our monthly books and ana­lyze the monthly fin­an­cial res­ults. This is why we are look­ing for you, who will work as part of the oper­a­tions team and dir­ectly with the CEO.

We are look­ing for a part-time pos­i­tion with flex­ible work­ing hours. We would start with around 15-20 hours per week. You can be a min­i­job­ber, a work­ing stu­dent or a part-timer. After a cer­tain period of onboard­ing, home office is a viable option, but should be liv­ing nearby to - once in a while - come to our offices.

Work­ing field:

  • Be the point of con­tact for our tax account­ant and employ­ees
  • Pre­pare the book­keep­ing input for our tax account­ant
  • Work with Spendesk, our tool for com­pany expenses
  • Make sure that we have all receipts and that they match the formal cri­teria
  • Send invoices to cus­tom­ers and check their pay­ments
  • Check incom­ing invoices and pay them
  • Check the monthly fin­an­cials and the valid­ity of book­ings from the tax account­ant
  • Sup­port in pre­par­ing the investors report­ing and to plan-actual com­par­is­ons
  • Have fun with our team! ;)

Require­ments:

  • You are a cul­tural fit - please read solvemate.com/cul­ture
  • Excel­lent com­mu­nic­a­tion skills in Ger­man, flu­ent in Eng­lish
  • 1-2 years exper­i­ence as a book­keeper or rel­ev­ant know­ledge about the field
  • We’re look­ing for someone who’s sup­port­ing our internal book­keep­ing pro­cess and that inter­acts with our tax account­ant - the actual book­ings are done by our tax account­ant
  • Ideally, you know the SKR 03 account­ing frame­work
  • You have good to very good excel skills
  • You are very detail ori­ented and work pre­cisely
  • You are trust­worthy and can handle sens­it­ive com­pany data
  • You are a good team player
  • You pos­sess a curi­ous mind and love learn­ing
  • Excite­ment about AI/Machine learn­ing and the bene­fits in can bring to cus­tomer ser­vice organ­isa­tions

What we of­fer:

First and fore­most: The people. You are spend­ing a lot of time with your peers. You should deeply align with our cul­ture deck and under­stand why it is import­ant that we have made it that expli­cit. We are truly work­ing in an atmo­sphere of trans­par­ency, cand­our and team­work mixed with some curi­os­ity - all com­mit­ted to achieve our long-term big hairy auda­cious goal.

In addi­tion to work­ing with great col­leagues: You can shape the future of a product that makes both the ser­vice bet­ter for con­sumers and jobs bet­ter for ser­vice agents. Be part of our growth story. We’re onto something and would like to take you on the jour­ney.

For sure, we also offer com­pet­it­ive pay, flex­ible work­ing hours, team lunches and team events, off­s­ites, and all the other cool amen­it­ies of a young high-tech com­pany.

How to ap­ply:

Please apply dir­ectly here: https://solvemate-jobs.personio.de/job/110440