Audible GmbH, an Amazon company, is the leading provider of premium digital spoken audio information and entertainment on the internet, offering customers a new way to enhance and enrich their lives every day. Audible’s content offering comprises more than 200,000 audiobooks and audio plays from 800 publishers. Titles downloaded from Audible are compatible with hundreds of mobile devices, including the iPhone and Android smartphones. Audible is also the preeminent provider of spoken-word audio products for Apple’s iTunes® Store.
Working Student (Werkstudent) - Localization and Quality Assurance for Customer Service (m/f/x)
Based in Berlin, Audible GmbH is looking for a motivated Working Student (Werkstudent) - Localization and Quality Assurance for Customer Service (m/f/x). Put aside your experiences or perceptions of customer service; Audible takes Customer Care to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact and decreasing customer effort.
Provide translation (mainly English to German) for training and internal documents as well as customer facing documents.
Create, update and localize training material for existing and new features, processes and products.
Perform evaluations of customer contacts according to our quality standards.
Maintain content knowledge e.g. standard texts, FAQ´s and articles in order to support the customer service quality results of our external partner.
Good understanding of and interested in the field of Customer Service.
Fluency in German and English, both written and spoken
Flexible, proactive and positive personality with a “can-do” attitude.
Ability to pay attention to details keeping the focus on the overall picture.
Must be a team player who is self-motivated, has a sense of urgency and has the ability to multi-task.
Good verbal and written communication skills in Italian and/or French.
First experience in a Customer Service role.
What we offer:
20h per week;
Compensated with 12,-€ per hour (the pay-off occurrs through the income tax card);
Contribution on the long-run (ideally 2 years) as a fully-fledged team member;
Exciting opportunity to participate in the growth of a global digital player;
International work environment in a beautiful Berlin Mitte location.
How to apply:
Sounds interesting? If you are looking for a new challenge in an innovative company, where you will have the opportunity to shape and influence the business with the results of your work, where you will be surrounded by an engaged and fun team, Audible is your next stop! Do not hesitate to send us your application through the link provided with all details together with your cover letter.