Royal Caribbean International is the world’s largest cruise line building on a proud history of innovation as we continue to redefine what a vacation can be. From the first surf simulator at sea to VOOM, the fastest internet at sea, we provide our guests with experiences that are above and beyond, not just in the Caribbean but around the world. We invite you to #ComeSeek.
Regional Sales Representative
To be part of a team responsible for field travel agencies in a given regional area in Berlin. The role is responsible for achieving the Sales, Profit and Revenue targets and building the brands of Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, in a geographical region ensuring the performance of that region is maximised through identifying high revenue and high potential stores in order to meet and exceed APD, revenue and guest targets for the region set by the business.
To achieve the Sales ( Pax), Profit and Revenue targets by brand and by quarter for your geographical sales area as set by the business, achieving any other designated target.
To have a training plan to ensure in your geographical sales area all staff members are fully trained
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The duties below are the main duties and responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
PROFITABLE ACCOUNT PLANNING:
Account manage high street travel agencies with deeper targeting on revenue to drive improved APD’s.
Develop a considered targeted call cycle in line with the ‘heart beat’ of the role that focuses on high revenue and high potential stores and develop detailed call plans with face to face contact with targeted stores/regions.
Responsible for revenue and Pax numbers within acceptable APD parameters
Responsible for analysing the weekly stats of the portfolio and implementing action plans with accounts accordingly
Monitor and report all holiday competitor activity, pricing and marketing
Arranging and attending quarterly sales meetings with Regional Managers / Regional Account HQ’s to plan targeted activity in your region to raise awareness and knowledge of the of our 3 brands and maximise sales
Provide store visit reports and follow up consistently on the actions set in your stores via Salesforce.
Support intensification projects as a team as and when directed.
CUSTOMER ENGAGEMENT & COMMITMENT:
PPG, Automation and Air Targets are achieved in your sales regions and stores
Implement successful consumer cruise events in addition to travel agent partner’s events and demonstrate a return on the investment of time and costs
Prepare and host successful client educational trips i.e., Ship Launches, Ship Visits, Conferences, Seminars at Sea, etc with targeted sales performance post the event to ensure a return on the investment in conjunction with the Sales Admin team
Spend 80% of time out on the road visiting field travel agencies following the call cycle model
Ensure that agreed sales and marketing activity is implemented in the targeted stores and the success of all activity is tracked and monitored to assess ROI
Support trade training initiatives in the points of sales for both product and automation
Attend and cover stands at travel industry exhibitions or any other events as required
Submit a rolling two-month call plan on a monthly basis to your line manager as required to ensure there’s internal alignment to the key focus objectives
To structure your calendar effectively to ensure maximum time with the customer and all administration and support activities are completed effectively and to time.
Market business plus Key Eurozone players
Key Customer Contacts
QUALIFICATIONS & EXPERIENCE:
Native German speaking
Minimum of 18 months sales experience
Large matrix organisation experience helpful