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Dis­tri­bu­sion Tech­no­lo­gies GmbH - Online Tra­vel

Dis­tribu­sion is the lead­ing global dis­trib­utor for sched­uled air­port & inter­city bus products. We are act­ive in 25+ coun­tries across the globe with 5 mil­lion bus rides to 2.500+ des­tin­a­tions and more than 400 air­ports. Our tech­no­logy is used by lead­ing travel portals and deals with a huge amount of traffic from mil­lions of trav­el­lers. Dis­tribu­sion has been estab­lished five years ago and is well fun­ded by some of Europe’s lead­ing Ven­ture Cap­ital Funds

Cus­tomer Solu­tions Intern (m/f)

Work­ing field:

  • You will be the ears of the com­pany, track­ing cus­tom­ers’ feed­back
  • You will take respons­ib­il­ity to setup our cus­tomer ser­vice / cus­tomer solu­tions pro­ced­ures to improve cus­tomer sat­is­fac­tion
  • You coordin­ate and solve incom­ing cus­tomer (B2B) and con­sumer (B2C) requests among vari­ous teams at Dis­tribu­sion
  • You develop new ideas for effi­cient work­flows, guidelines and how to store and share know­ledge within the cus­tomer solu­tions team
  • You drive step-by-step pro­cess innov­a­tions and auto­ma­tions

Require­ments:

  • You have a pro­act­ive and solu­tion-ori­ented “cus­tomer first” mind­set. You always find a way to make cus­tom­ers happy
  • You are inter­ested in travel and you are able to put your­self in the shoes of trav­el­lers
  • You work in an ana­lyt­ical and struc­tured man­ner and are will­ing to step out of your com­fort zone
  • You are a digital nat­ive and are used to work with cloud-based soft­ware (e.g. Google Apps)
  • You are a great com­mu­nic­ator and flu­ent in Eng­lish (spoken and writ­ten); other lan­guages are a plus
  • You are enrolled as a stu­dent and avail­able for a full-time intern­ship, prefer­ably in any busi­ness or com­mu­nic­a­tion related sub­ject
  • You have gained first prac­tical exper­i­ence in a star­tup or con­sult­ing com­pany (e.g. through pre­vi­ous intern­ships), ideally in cus­tomer ser­vice or cus­tomer exper­i­ence

What we of­fer:

  • Chance to par­ti­cip­ate in the devel­op­ment of a lead­ing travel tech star­tup
  • Chal­len­ging tasks and pro­jects that keep you on your toes
  • A steep learn­ing curve and the pos­sib­il­ity to grow your career within the com­pany
  • Diverse and exper­i­enced team to exchange and chal­lenge ideas with
  • Adequate com­pens­a­tion, flex­ible work­ing hours, snacks and drinks in the office

How to ap­ply:

Please apply through our recruit­ing plat­form: https://distribusion-jobs.personio.de/job/54185?_pc=20474