We are the planet’s #1 accommodation site. Our diverse team, 13,000 strong, is united by a single mission: to help travelers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay. Whether in our Amsterdam HQ or at one of our 187 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
As an Account Coordinator, your main task will be to provide support in building the property webpages and training the new partners on how using Booking.com’s extranet and systems can improve their availability and supply. This includes contacting, informing and advising (potential) accommodation partners about what is needed in order to complete their accommodation profile in a way that meets the demands of the visitors on the Booking.com website. Furthermore, you will offer support to the Account Executives with various tasks at the office.
This position is based in our Berlin Office and can be a full-time or part-time role for a 6 months contract.
Providing properties with information and advice via phone and email
Follow up on newly registered hotels in order to set them to open and bookable on the website
Verify that the website has accurate information on properties and pictures of newly registered partners
Give support to new partners on how to use Booking.com’s extranet and rates and availability system
Advise properties regarding their webpages on the Booking.com website and on how they can amend data with respect to supply, availability, specials, promotions
What we offer:
Fluent English and German speaker and writer
Degree from a higher education institute or currently studying
Affinity/experience within e-travel and/or hotel/travel industry is a plus
Pro-active, sense of responsibility and can work independently
Quick and resourceful, flexible, accurate and an eye for detail
Excellent telephone communication skills
Team player, motivated and enjoys to work in e-travel and hospitality
Ability to work minimum 20 hours per week, up to 40 hours per week (can vary per week based on your availability)