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real­world one GmbH & Co. KG

real­world one is the global leader in enter­prise vir­tual (VR) and aug­men­ted real­ity (AR) soft­ware solu­tions, focus­ing on the life sci­ences, ana­lyt­ical, dia­gnostics and med­ical, phar­ma­ceut­ical, chem­ical and pro­cessing indus­tries.

Our cus­tom­ers include sev­eral major, well-known com­pan­ies such as Lonza, ZEISS, Bio-Rad, Agi­lent, Bec­ton Dickin­son, Beck­man Coulter Life Sci­ences, QIA­GEN, Tecan, Holo­gic and GEA Group among many oth­ers.

With our com­pre­hens­ive sci­entific and industry expert­ise, we have developed a sys­tem­atic approach to imple­ment­ing VR and AR within the areas of sales and mar­ket­ing, ser­vice and sup­port, research and devel­op­ment, as well as man­u­fac­tur­ing and pro­duc­tion.

As a spin-off of IKA, a lead­ing man­u­fac­turer of labor­at­ory and pro­cessing equip­ment, we are privately fun­ded and are among the largest VR and AR soft­ware com­pan­ies that focus on industry solu­tions. We have cul­tiv­ated a vibrant com­pany cul­ture with an inter­na­tional team of more than 250 people at our headquar­ters in Freiburg im Bre­is­gau (Ger­many) and at other loc­a­tions in Ber­lin (Ger­many), San Diego (USA), Ban­galore (India), and Guang­zhou (China).

We place great value on fos­ter­ing a cre­at­ive, per­form­ance-driven and employee-centered work envir­on­ment for every­one – whether your spe­cialty is work­ing with cli­ents, devel­op­ing cut­ting-edge tech­no­logy or crunch­ing num­bers!

Cus­tomer Suc­cess Asso­ci­ate (m/f/d)

still va­cant

Work­ing field:

In order to grow our team in Ber­lin (Ger­many), we are now look­ing for a motiv­ated work­ing stu­dent for the role of:

Cus­tomer Suc­cess Asso­ci­ate (m/f/d)

Your respons­ib­il­it­ies:

  • Assume respons­ib­il­ity for the suc­cess of your assigned accounts, ensur­ing excel­lent cus­tomer exper­i­ences and sat­is­fac­tion in every respect
  • Con­sult and win the trust of our cus­tom­ers with your inspir­a­tional char­ac­ter, pro­fes­sional demeanor, and innov­at­ive mind­set
  • Ensure that our cus­tom­ers derive the full value from our ser­vices and see real­world one as their trus­ted stra­tegic part­ner
  • Estab­lish trust­ful and long-term rela­tion­ships with lead­er­ship teams to boost busi­ness and cus­tomer sat­is­fac­tion in col­lab­or­a­tion with the Account Man­age­ment team
  • Part­ner closely with the Cus­tomer Suc­cess Dir­ector, as well as the Pro­ject and Account Man­age­ment team to suc­cess­fully carry out your pro­jects and increase cus­tomer reten­tion
  • Con­trib­ute to real­world one’s over­all busi­ness strategy by shar­ing your input and ideas


  • Highly motiv­ated per­son with a hands-on men­tal­ity and the desire to be part of a ener­getic and grow­ing com­pany
  • Pas­sion for innov­at­ive tech­no­lo­gies and VR/AR applic­a­tions
  • Excel­lent organ­iz­a­tional skills with an inde­pend­ent work­ing style
  • Prior Exper­i­ence with high-growth star­tups or innov­at­ive tech com­pan­ies
  • Excep­tional cooper­at­ive skills and a calm demeanor even in chal­len­ging cus­tomer inter­ac­tion
  • Min­imum of two more planned semesters in Ber­lin
  • Very good spoken and writ­ten Eng­lish. Flu­ency in Ger­man is a big bonus but not a require­ment

What we of­fer:

  • An oppor­tun­ity to work for a mar­ket-lead­ing, hyper­growth tech com­pany with a broad inter­na­tional cus­tomer base that is using VR and AR to trans­form the way they work, learn and research
  • The exper­i­ence of cre­at­ing and imple­ment­ing highly-valu­able and innov­at­ive tech­no­logy, while con­trib­ut­ing to the long-term growth of a suc­cess­ful tech com­pany
  • Profit from an open and mod­ern work envir­on­ment with flex­ible work­ing hours
  • Be a part of a diverse inter­na­tional team with highly-qual­i­fied and ded­ic­ated col­leagues rep­res­ent­ing over 30 nation­al­it­ies
  • Learn and grow with your col­leagues and get the oppor­tun­ity to take respons­ib­il­ity for your own tasks even as a stu­dent
  • Receive addi­tional bene­fits such as team events, com­pany lunches, office snacks, gour­met cof­fee and a great office loc­a­tion in the heart of Kreuzberg, Ber­lin

Do you want to help revo­lu­tion­ize the vir­tual world and be a part of one of the most extraordin­ary tech com­pan­ies in Ger­many?

If you do, apply now and join the real­world one team! We look for­ward to hear­ing from you!

How to ap­ply:

Please apply through this link:

By sub­mit­ting your applic­a­tion, you give your con­sent for the inform­a­tion provided on this form to be held on com­puter or other rel­ev­ant fil­ing sys­tems belong­ing to real­world one and to be shared with other accred­ited employ­ees in accord­ance with the GDPR 2018.