Jimdo Customer Success seeks to employ a consultative approach in which each customer touchpoint and interaction is treated as an opportunity to create mutually beneficial value for the customer and Jimdo. We continuously explore, discover, and learn the best ways to create this value.
As a Customer Success Working Student, you will be part of our new Customer Success team.
Specifically, with the support of the wider team, Customer Success Working Students would be directly involved in, and share responsibility for, executing Success-focused, customer-facing initiatives with the objective of exploring their influence on business performance indicators and the customer experience.
You will make a difference for small businesses by maximizing the value they receive from our products and services.
Support the Customer Success team in day-to-day operations.
Participate in the execution of experiments by:
Providing input into experiment conceptualization and design.
Engaging with potential users, users, and customers according to guidance and training to achieve experiment objectives.
Discovering the needs of potential users, users, and customers and finding and providing solutions.
Recording quantitative and qualitative data and synthesizing insights.
Refining skills and techniques based on experimental quality assurance feedback.
You are an actively enrolled student at a German university, pursuing business, marketing, or communication degrees.
Fluent in German, fluent or near fluent in English, both verbal and written.
Previous experience in Sales or with selling, customer service or customer support, or project management.
Comfort communicating complex information through a variety of channels, including: phone, email, text-based chat, video chat, among others.
Strong interest in SaaS, digital technology, and topics around the internet.
Passion and motivation for experimenting, learning, and improving.
A “let’s do this,” entrepreneurial mentality: proactiveness, enthusiasm, flexibility, and adaptability.