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GHM Mobile Deve­lop­ment GmbH

Als Toch­ter­un­ter­neh­men eines gro­ßen fran­zö­si­schen Auto­mo­bil­kon­zerns den­ken wir Mobi­li­tät neu: Alle Car­sha­ring-Anbie­ter in einer App. Und alle Fahr­zeuge auf einer Karte. Unsere User müs­sen sich nur noch ein­ma­lig anmel­den, um sich für alle Anbie­ter zu regis­trie­ren. Das spart Zeit, Geld und Ner­ven. Und dazu gibt es auch noch mehr Frei­mi­nu­ten.
Wir fin­den, das sollte jeder wis­sen.

Working Stu­dent - French Custo­mer Suc­cess (m/f)

no­ch of­fen

Auf­ga­ben­be­sch­rei­bung:

Free2What?

Thanks for stop­ping by! First, here’s a little bit about us. Free2Move is a sub­si­diary of the PSA group based in Ber­lin – and one of the most exci­ting pro­jects in the mobi­lity sec­tor. Through our app, people can access 70,000 sha­red vehi­cles in 30 cities across the globe – and find, reserve and book all sha­red vehi­cles around them, whe­ther a scoo­ter, car or bike, all on ONE map. Let that sink in for a minute. Ama­zing, right? With 1 mil­lion people having acces­sed our app, we’re pretty happy to say our custo­mers think so too. Our data­base of sharing pro­vi­ders, from car2go, COUP, Don­key Repu­blic and Drivy is gro­wing with every update of the app, as well as our spi­rit to change the mobi­lity game across the world. When it comes down to it, at Free2Move we believe moving around your city should be effort­less, sustainable… and just not so damn com­pli­ca­ted. And that’s where YOU come in! We’re always loo­king for the smar­test, best, most inno­va­tive people to join our awe­some team and make this vision a rea­lity. Are you loo­king for your next chal­lenge? Then read on, fri­end.

Er­war­te­te Qua­li­fi­ka­tio­nen:

Your tasks:
  • Ans­we­ring user requests about our pro­duct via email or social media
  • Sha­ping the pro­duct com­mu­ni­ca­tion towards the user
  • Gathe­ring user feed­back, repor­ting to dif­fe­rent teams and pro­ces­sing this tog­e­ther to improve our custo­mer ser­vice
  • Tes­ting app func­tio­n­a­lity/fea­tures accord­ing to user feed­back
  • Assi­s­tance for pro­duct or com­mu­ni­ca­tion rela­ted trans­la­ti­ons in French

Your pro­file:

  • You are enrol­led at a ger­man uni­ver­sity and would like to get expe­ri­ence in Custo­mer Suc­cess
  • You speak French on a native level and Eng­lish flu­ently, Ger­man is a plus
  • You like to pay atten­tion to details and your French grammar skills are impec­ca­ble
  • You love custo­mer con­tact and like to improve custo­mer com­mu­ni­ca­tion
  • You are a good com­mu­ni­ca­tor, both ver­bally and in wri­ting
  • You can work inde­pendently and make your own plan to achieve goals
  • You are solu­tion-ori­en­ted, easily under­stand given tasks
  • You enjoy working as a part of the team
  • You are pati­ent hand­ling user requests

Un­ser An­ge­bot:

Wel­come to the cir­cle of trust

Our people make us who we are, so as a Free2Moves­ter you’ll bene­fit from these (and more) values:
  • Flat hier­ar­chies. No chain of com­mand to pass your ideas up.
  • A super fri­endly, super inter­na­tio­nal team.
  • Room and encou­ra­ge­ment to bring your own ideas. No ques­tion is too stu­pid!
  • A bright airy office in cen­tral Ber­lin. You like soft drink fri­d­ges, fruit bas­kets, fancy hand soaps? We’ve got ‘em.
  • Your very own buddy to help you settle in, help you with paper­work and show you the good lunch spots.
  • Up to 30 days holi­day. You deserve it.
  • The oppor­tu­nity to con­tri­bute to an ama­zing pro­duct you’ll love.

Hin­wei­se zur Be­wer­bung:

Sounds like you? Apply now, we are loo­king for­ward to get­ting to know you!