Zalando is without a doubt one of the biggest success stories in eCommerce. But we don’t rest on our laurels, we concentrate our energy into continuing this success. Our can-do outlook and wide range of expertise have put us at the forefront of the European fashion eCommerce market. But that doesn’t make Zalando a conventional employer. Quite the contrary – it isn’t and it doesn’t aim to be.
Working Student Customer Care Specialist for our Dutch Market
You are the voice and ear of Zalando and the first contact person for our Dutch speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!
Deliver calm and smart decisions in high-pressured situations while paying attention to detail
Define and solve our Dutch customers queries in a timely manner
Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
Regardless of your background, you are customer focused and passionate about excellent customer service
Fluent in Dutch in written and spoken form, you always find the right words in every situation
Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer
You are currently enrolled as a student.
What we offer:
A motivated and multinational team of experts to inspire and support you. There’s no time for boredom at our modern office at Potsdamer Platz!
A detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company
Great salary as well as benefits including free fruit and drinks every day, parties and team events
We are offering a pleasant work atmosphere and shift schedules planned in advance with 20 hours per week up to 12 months
How to apply:
Apply online via our jobs page jobs.zalando.de/en and get in touch directly with Mark at email@example.com with any questions