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Cas­per Sleep GmbH

Cas­per (cas­per.com) is a glo­bal sleep com­pany that laun­ched in 2014 with an obses­si­vely engi­nee­red, outra­ge­ously com­for­ta­ble mat­tress sold directly to con­su­mers. Its cri­ti­cally acclai­med sleep sur­face was deve­lo­ped in-house, has a sleek design, and is deli­ve­red in a small, "how did they do that?"-sized box. The com­pany is one of the fas­test-gro­wing con­su­mer brands of all time, and its pro­duct line has expan­ded to include sheets, pil­lows and a dog mat­tress. Cas­per was named one of Fast Com­pany's 50 Most Inno­va­tive Com­pa­nies in 2017, and its epony­mous mat­tress was crow­ned one of TIME Maga­zine's Best Inven­ti­ons.

Work­ing Stu­dent Cus­tomer Exper­i­ence UK (m/f)

Work­ing field:

Cur­rently we are look­ing for Eng­lish speak­ing work­ing stu­dents (m/f) to join our pas­sion­ate Cus­tomer Exper­i­ence UK Team in Ber­lin. Our Cus­tomer Exper­i­ence team rep­res­ents the Casper brand by man­aging cus­tomer rela­tion­ships and provid­ing best-in-class sup­port for cus­tom­ers throughout the entire jour­ney of pur­chas­ing a Casper product and bey­ond.

Role:

  • Act as the voice of Casper on the front lines, deliv­er­ing joy­ful exper­i­ences and devel­op­ing last­ing rela­tion­ships with cus­tom­ers via phone calls, emails, live chats and text mes­sages
  • Sell products to cus­tom­ers using detailed product and industry know­ledge
  • Provide swift and thor­ough solu­tions for cus­tom­ers any time a deliv­ery, trans­ac­tion or gen­eral exper­i­ence with our product doesn’t go 100% as planned
  • Record and relay recur­ring cus­tomer feed­back and insights to internal teams such as tech, mar­ket­ing, design, and product in order to con­stantly improve the cus­tomer exper­i­ence
  • Main­tain an expert-level know­ledge of our products and internal man­age­ment sys­tems as well as curi­os­ity and aware­ness of new ini­ti­at­ives within in the industry

Require­ments:

  • Exper­i­ence in sales or cus­tomer loy­alty devel­op­ment from a cus­tomer-cent­ric organ­iz­a­tion
  • Demon­strated mas­tery of some com­plex product and abil­ity to quickly mas­ter new ones
  • A “no task is too small” atti­tude and the endur­ance to con­sist­ently deliver amaz­ing cus­tomer exper­i­ences without excep­tion
  • Super­ior writ­ten and oral com­mu­nic­a­tion skills in Eng­lish (other lan­guages are a plus)
  • Strong people skills — you are friendly, empath­etic, a good listener, and you’re invig­or­ated by con­stant per­sonal inter­ac­tion
  • A team player who works well with a wide range of per­son­al­it­ies and is ready to con­trib­ute to an awe­some team envir­on­ment

What we of­fer:

  • Respons­ib­il­ity for your own pro­jects from the begin­ning
  • We make sure you have an insight into all areas and get to know the team and tasks for a really good learn­ing exper­i­ence
  • Inter­na­tional envir­on­ment and close work rela­tion­ship with our US team
  • A cool office in Ber­lin Mitte
  • Bi-weekly catered lunches to catch up with your team­mates
  • Free snacks and cof­fee

How to ap­ply:

Please apply here: http://grnh.se/uegrmd1