Our mission is to foster the use of technology to improve the lives of people affected by chronic conditions. We leverage technology to identify behavioural risks and opportunities and enable patients to make better decisions that will affect their well-being.
Our goal is to design an accessible digital solution that supports people who are living with a chronic condition to improve their therapy outcomes and live a healthier life.
Our vision is a world where people can live their lives to the fullest without the fear of sickness and disease. We strive to develop technological innovations that can identify the individual needs of any patient and deliver personalized assistance to improve their medical conditions and quality of life.
xbird offers the leading AI solution to personalize therapies for better results. Especially in diabetes therapy the progression and impact on each person depends on a variety of factors. Thus each person should be treated according to an individual’s lifestyle. The algorithms developed by xbird can record the behavior and lifestyle of patients using smartphones and other wearables. The collected data is converted into personalized recommendations by means of machine learning in compliance with the strictest data protection standards. This smart support can ensure continuous, reliable and individual care for patients on the way to a healthier life, while providing medical professionals with long-term health data for the best care possible.
We are looking for a Customer Success Intern (f/m/x), for 6 months+ to support our Product Team.
You will onboard users and collect feedback
You will create relationships and develop an understanding for user needs
You will help users achieve their goals and be at their disposal if needed
You will assist the Product Team on user research and other tasks.
You will make calls to our user research patients group.
You will analyze Customer Success models to secure success of our projects.
You will contribute daily to the core team’s decision making.
You will work closely with decision makers, including the founders of the company.
You will jump in where you are needed most and solve the problem.
You enjoy interacting with users and solving their problems
You have a positive and supportive attitude
You generally enjoy talking and listening to people
First work experience in Customer Success or HR is a plus.
You want to work in the digital health industry.
You are a native German speaker and can communicate for business.
You are able to communicate clearly and to work autonomously.
A background in a medical field that is a plus.
If you are experienced in business operations that is a plus, but if you are smart and hardworking we will get you on track.
You want to do work that matters.
WHO ARE YOU?
You are a driven and passionate personality who wants to make a difference.
You want to spend your time with an experienced and interdisciplinary team to pursue a common goal.
You believe in our vision to save lives with technology.
You are smart, hardworking and willing to go the extra step to solve problems
You are an open personality with a growth mindset and willing to work in a fast start-up changing environment.
What we offer:
WHY JOIN US?
You will have a competitive internship salary.
After your internship is completed, you might have the opportunity to become part of our highly professional, motivated, and international team.
You can contribute to a great mission.
You will get invaluable insights into the digital health industry.
We offer you to get in on the ground level of one of Berlin’s most exciting companies with a management team that has already built and successfully exited numerous ventures. We have flat hierarchies, flexible home office options and, if the current situation allows it, offer regular meetups after work. You will be part of a dynamic and thriving team, which works on things that matter. Join our journey!
The internship is available as of January 2021 to start from our Berlin office, and should last a minimum of 5 months and ideally 6 months+. Candidates must be able to work in Germany, as we will not cover Visa application processes. If you have no clearance to work within the EU please let us know and we try to find a solution.
For any other question, you can contact us anytime at email@example.com.
DATA PRIVACY NOTICE