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ofri Inter­net GmbH

Ofri aspires to be Switzer­land’s lead­ing and most used online plat­form con­nect­ing handy­work­ers with the people that need their ser­vices.
We want to be the go-to place for homeown­ers look­ing to ren­ov­ate their home by cre­at­ing in-depth con­tent to sup­port them in plan­ning and execut­ing their pro­ject, as well as build­ing a sub­mis­sion sys­tem for find­ing and com­par­ing handy­work­ers.

We aim to serve our plat­forms mem­bers with incred­ible sup­port, func­tion­al­ity and online pres­ence so they can prosper in their own busi­ness.

Remote Cus­tomer Ser­vice Rep­res­ent­at­ive

Work­ing field:

Are you look­ing for an oppor­tun­ity to be part of a pas­sion­ate team on a mis­sion, that allows you to work fully remotely, with a clear career tra­ject­ory? If so, this might be the pos­i­tion for you. We are ofri and we’re look­ing for a part-time (20hrs/week work­load), nat­ive Ger­man Speaker, Cus­tomer Sup­port Super­star to join our team.

Ofri aspires to be Switzer­land’s lead­ing and most used online plat­form con­nect­ing handy work­ers with the people that need their ser­vices.

We want to be the go-to place for homeown­ers look­ing to ren­ov­ate their homes by cre­at­ing in-depth con­tent to sup­port them in plan­ning and execut­ing their pro­ject, as well as build­ing a sub­mis­sion sys­tem for find­ing and com­par­ing handy work­ers.

We aim to serve the mem­bers of our plat­form with incred­ible sup­port, func­tion­al­ity, and online pres­ence so they can prosper in their own busi­ness.

We are look­ing for someone who is pas­sion­ate about cus­tomer ser­vice, turn­ing a com­plaint into an out­stand­ing review, and tak­ing the time to give our cus­tom­ers the best pos­sible exper­i­ence and ser­vice. We also want this per­son to be super organ­ised and inter­ested in devel­op­ing an over­view of the sup­port depart­ment’s work so they can be involved in plan­ning and goal set­ting.

For the right per­son, this is a long-term role with a clear career path and pro­gres­sion. We want to find that per­son who wants to learn and grow with us and take on more respons­ib­il­ity over the com­ing months and years.

Require­ments:

Respons­ib­il­it­ies & Duties
The best can­did­ates will have at least 12 months of call centre exper­i­ence and 2 years of Cus­tomer Sup­port Exper­i­ence and ideally the fol­low­ing:
  • Nat­ive Ger­man speaker so you can com­mu­nic­ate effect­ively even in dif­fi­cult situ­ations with our cus­tom­ers.
  • Exper­i­ence work­ing on a Mac
  • Exper­i­ence using Groove Soft­ware or sim­ilar
  • Excep­tional Com­puter skills
  • A high atten­tion to detail so that new regis­tra­tions and doc­u­ment veri­fic­a­tions do not end in chaos.
  • Abil­ity to stay organ­ised
  • Crit­ical thinker and prob­lem solver
  • A friendly and pro­fes­sional demean­our
  • Out­stand­ing com­mu­nic­a­tion skills (spoken and writ­ten) - empathy, quick think­ing, and strong per­sua­sion skills
  • Abil­ity to work quickly under pres­sure
  • Abil­ity to give and receive feed­back
  • Abil­ity to self man­age and pri­or­it­ise work­load, remote work requires a high degree of self-motiv­a­tion and self-man­age­ment
  • Pro­fi­cient in Eng­lish as this is the com­pany’s oper­at­ing lan­guage.

Duties:
  • Com­mu­nic­ate with cus­tom­ers through vari­ous chan­nels (e-mail, tele­phone)
  • Advise and sup­port users in how they can use our plat­form
  • Handle com­plaints and feed­back
  • Qual­ity check new hand­worker regis­tra­tions
  • Veri­fic­a­tion of doc­u­ments such as dip­lo­mas, busi­ness liab­il­ity insur­ance, etc.
  • Mon­it­or­ing of user activ­it­ies via vari­ous internal tools (clean up tags, groove folder struc­ture)
  • Update manu­als and doc­u­ment­a­tion
  • Lever­age and optim­ise cus­tomer sup­port work­flows
  • Col­lect and ana­lyze cus­tomer feed­back for the product team
  • Man­age Social Media Sup­port Requests

What we of­fer:

  • Com­pet­it­ive Salary
  • Bonus Scheme
  • Flex­ible work­ing hours – We believe in a good work-life bal­ance
  • Equip­ment – State-of-the-art tech­nical equip­ment, includ­ing laptop
  • Clear career devel­op­ment path­way and train­ing
  • Bi-weekly col­league online cof­fee chats
  • Fun and friendly work envir­on­ment where we don’t take ourselves too ser­i­ously, like to get to know each other and sup­port each other.

We are a Swiss com­pany, but offer­ing employ­ment through our Ger­man branch. You must be liv­ing in Ger­many to qual­ify for the employ­ment con­tract. We do not, however, have an office in Ger­many. All our work­ers enjoy home-office as we oper­ate fully online.

2020 excluded, we organ­ise annual com­pany retreats where we get to meet each other and also encour­age mini-retreats so that people can meet-up in part­ner cit­ies to work with their col­leagues for a day or two.

We are super pas­sion­ate about devel­op­ing an excel­lent remote work cul­ture and ensur­ing that not only the cus­tom­ers, but the team feels heard, wel­come, and appre­ci­ated. We are cur­rently 10 people and a fully self-fun­ded com­pany. We value per­sonal own­er­ship, ini­ti­at­ive, open com­mu­nic­a­tion, and com­mit­ment as well as level-headed­ness. We should be calm, con­sidered, and thought­ful in our deal­ings with each other and the world at large and so should you.

How to ap­ply:

Are you inter­ested in learn­ing more?
Please send your detailed applic­a­tion, includ­ing avail­ab­il­ity and salary expect­a­tions to careers@ofri.ch