Casper (casper.com) is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, and its product line has expanded to include sheets, pillows and a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.
Currently we are looking for German speaking working student (m/f/d) to join our team in Berlin on a 20h/week basis. As one of our Customer Experience Specialists, you will represent the Casper brand by managing customer relationships and providing best-in-class support for customers throughout the entire journey of purchasing a Casper product and beyond. In addition, as our Employee Experience Specialist you’ll be responsible for all the administrative tasks in our office and ensuring our employees work within a happy environment.
Our ideal candidate has strong people and organizational skills, loves having - and building structure and is an excellent communicator.
When you’re not catching zzz’s, this is what you’ll do:
Act as the voice of Casper on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chats and text messages
Sell products to customers using detailed product and industry knowledge
Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our product doesn’t go 100% as planned
Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience
Maintain an basic-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within the industry
Be the point of contact for external partners
Be responsible for our catering orders and our non-food supplies
Handle IT administration on the ground in cooperation with our US IT team
Support with Casper Office supplies & environment
Assist with the organization of company events and culture-building moments
Our dream candidate...
Has experience in sales or customer loyalty development from a customer-centric organization
Has demonstrated mastery of some complex product and ability to quickly master new ones
Has a “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception
Has superior written and oral communication skills in German and English (other languages are a plus)
Has strong people skills — you are friendly, empathetic, a good listener, and you’re invigorated by constant personal interaction
Is a multitask hero in them - they can handle any inquiries & projects with excellent organizational and follow-up skills
Is a team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
What we offer:
Responsibility for your own projects from the beginning
We make sure you have an insight into all areas and get to know the team and tasks for a really good learning experience
International environment and close work relationship with our US team
A cool office in Berlin Mitte
Catered lunches twice a week to catch up with your teammates
Free snacks and coffee
How to apply:
If you dream about this stuff this job is probably right for you. We look forward to learning more about you, but if you’re feeling sleepy, take a nap before applying over this link: https://grnh.se/81b910c61