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Cas­per Sleep GmbH

Casper (casper.com) is a global sleep com­pany that launched in 2014 with an obsess­ively engin­eered, out­rageously com­fort­able mat­tress sold dir­ectly to con­sumers. Its crit­ic­ally acclaimed sleep sur­face was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?"-sized box. The com­pany is one of the fast­est-grow­ing con­sumer brands of all time, and its product line has expan­ded to include sheets, pil­lows and a dog mat­tress. Casper was named one of Fast Com­pany's 50 Most Innov­at­ive Com­pan­ies in 2017, and its eponym­ous mat­tress was crowned one of TIME Magazine's Best Inven­tions.

Work­ing Stu­dent Cus­tomer & Employee Exper­i­ence (m/f/d)

Work­ing field:

Cur­rently we are look­ing for Ger­man speak­ing work­ing stu­dent (m/f/d) to join our team in Ber­lin on a 20h/week basis. As one of our Cus­tomer Exper­i­ence Spe­cial­ists, you will rep­res­ent the Casper brand by man­aging cus­tomer rela­tion­ships and provid­ing best-in-class sup­port for cus­tom­ers throughout the entire jour­ney of pur­chas­ing a Casper product and bey­ond. In addi­tion, as our Employee Exper­i­ence Spe­cial­ist you’ll be respons­ible for all the admin­is­trat­ive tasks in our office and ensur­ing our employ­ees work within a happy envir­on­ment.

Our ideal can­did­ate has strong people and organ­iz­a­tional skills, loves hav­ing - and build­ing struc­ture and is an excel­lent com­mu­nic­ator.

When you’re not catch­ing zzz’s, this is what you’ll do:

Cus­tomer Exper­i­ence

  • Act as the voice of Casper on the front lines, deliv­er­ing joy­ful exper­i­ences and devel­op­ing last­ing rela­tion­ships with cus­tom­ers via phone calls, emails, live chats and text mes­sages
  • Sell products to cus­tom­ers using detailed product and industry know­ledge
  • Provide swift and thor­ough solu­tions for cus­tom­ers any time a deliv­ery, trans­ac­tion or gen­eral exper­i­ence with our product doesn’t go 100% as planned
  • Record and relay recur­ring cus­tomer feed­back and insights to internal teams such as tech, mar­ket­ing, design, and product in order to con­stantly improve the cus­tomer exper­i­ence
  • Main­tain an basic-level know­ledge of our products and internal man­age­ment sys­tems as well as curi­os­ity and aware­ness of new ini­ti­at­ives within the industry

Employee Exper­i­ence

  • Be the point of con­tact for external part­ners
  • Be respons­ible for our cater­ing orders and our non-food sup­plies
  • Handle IT admin­is­tra­tion on the ground in cooper­a­tion with our US IT team
  • Sup­port with Casper Office sup­plies & envir­on­ment
  • Assist with the organ­iz­a­tion of com­pany events and cul­ture-build­ing moments

Require­ments:

Our dream can­did­ate...

  • Has exper­i­ence in sales or cus­tomer loy­alty devel­op­ment from a cus­tomer-cent­ric organ­iz­a­tion
  • Has demon­strated mas­tery of some com­plex product and abil­ity to quickly mas­ter new ones
  • Has a “no task is too small” atti­tude and the endur­ance to con­sist­ently deliver amaz­ing cus­tomer exper­i­ences without excep­tion
  • Has super­ior writ­ten and oral com­mu­nic­a­tion skills in Ger­man and Eng­lish (other lan­guages are a plus)
  • Has strong people skills — you are friendly, empath­etic, a good listener, and you’re invig­or­ated by con­stant per­sonal inter­ac­tion
  • Is a mul­ti­task hero in them - they can handle any inquir­ies & pro­jects with excel­lent organ­iz­a­tional and fol­low-up skills
  • Is a team player who works well with a wide range of per­son­al­it­ies and is ready to con­trib­ute to an awe­some team envir­on­ment
  • Loves sleep!

What we of­fer:

  • Respons­ib­il­ity for your own pro­jects from the begin­ning
  • We make sure you have an insight into all areas and get to know the team and tasks for a really good learn­ing exper­i­ence
  • Inter­na­tional envir­on­ment and close work rela­tion­ship with our US team
  • A cool office in Ber­lin Mitte
  • Catered lunches twice a week to catch up with your team­mates
  • Free snacks and cof­fee

How to ap­ply:

If you dream about this stuff this job is prob­ably right for you. We look for­ward to learn­ing more about you, but if you’re feel­ing sleepy, take a nap before apply­ing over this link: https://grnh.se/81b910c61