Audible GmbH, an Amazon company, is the leading provider of premium digital spoken audio information and entertainment on the internet, offering customers a new way to enhance and enrich their lives every day. Audible’s content offering comprises more than 200,000 audiobooks and audio plays from 800 publishers. Titles downloaded from Audible are compatible with hundreds of mobile devices, including the iPhone and Android smartphones. Audible is also the preeminent provider of spoken-word audio products for Apple’s iTunes® Store.
As Working Student - Customer Service you will be the Content Developer for the Knowledge Management Team for Customer Service. You are responsible to develop support content that directly assists our diverse team to provide an incredible customer experience for Audible customers and our customer service agents.
As the ideal candidate, you will have first-class written and verbal communication skills to create delightful, engaging and smart content.
Develop content for different audiences in collaboration with our local Knowledge Manager via different Content Management tools up to visual quality standards.
Translate & localize knowledge content from German to English and/or vice versa.
Evaluate feedback from customers and/or customer service agents to continuously optimize content.
You must be enrolled in a university program at a German university to fulfill the working student criteria
Full proficiency in German, proficient use of English language
You possess excellent time management and multi-tasking skills
Your drive for results and high standards
You work well with a diverse team and maintain good working relationships
Writing skills and experience creating and editing content
Experience with localization or translation management processes and tools
Healthy appetite for new technologies
Basic Photoshop (or similar) skills
Basic HTML and/or XML skills
French and/or Italian language knowledge is a plus
What we offer:
This is a student position for 18-20h weekly
12,-€ per hour
Valuable insights into an international renowned and growing company
International work environment in a beautiful Berlin office; located right near the Spree in Mitte
How to apply:
Sounds interesting? If you are looking for a new challenge in an innovative company, where you will be surrounded by an engaged and fun team, Audible is your next stop! Do not hesitate to send us your application with all details together with your cover letter. Please use our application tool: www.amazon.jobs/de/jobs/575919